Return & Exchange Policy

At Magical Scents, we want you to feel confident with every order. Because fragrance is personal and scent preferences vary from person to person, we are unable to offer refunds simply because a fragrance is not to your personal taste. However, we do want to make sure every customer receives their order in excellent condition.

Returns & Exchanges

We accept eligible return or exchange requests within 14 days of delivery. To qualify, items must be:

• In their original packaging and undamaged
• With at least 95% of the fragrance remaining in the bottle
• Accompanied by your order number

The 95% requirement gives you a fair opportunity to try the scent while protecting us against excessive use. Damaged, defective, or incorrect items follow the 48-hour rule described below.

Exchanges & Replacements

Approved returns are settled as an exchange or replacement. We do not issue refunds to the original payment method except for damaged, defective, or incorrect items.

Original shipping fees are non-refundable, and customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Once reviewed, we will provide a replacement, exchange, or a full refund to your original payment method. This applies to sale and clearance items as well.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sample sets
• Discovery sets
• Gift cards
• Sale or clearance items
• Items marked “Final Sale”
• Items that do not meet the eligibility requirements above

Damaged or incorrect items are still covered by the section above.

Scent Preference

Fragrance is highly personal, and every scent develops differently depending on skin chemistry, environment, and personal taste. For this reason, we do not guarantee that every fragrance will match every customer’s preference. We recommend starting with a sample or smaller size when trying a fragrance for the first time, when available.

How to Start a Return or Exchange

To begin a return or exchange request, email us at magicalscents2023@gmail.com. Please include:

• Your order number
• The item you would like to return or exchange
• The reason for the request
• Photos, if the item arrived damaged, defective, leaking, or incorrect

Return requests must be approved before items are sent back. Items sent without approval may not be accepted.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery timelines may vary. Magical Scents is not responsible for delays caused by the carrier, weather, incorrect addresses, or other issues outside of our control.

If your package is marked delivered but cannot be found, please check with your household, neighbors, building staff, or local carrier before contacting us. If a package is lost in transit, contact us with your order number and we will open a claim with the carrier on your behalf.

Policy Abuse

Magical Scents reserves the right to refuse returns, exchanges, or replacements in cases of suspected fraud, excessive returns, abuse of this policy, or items that do not meet the eligibility requirements.

Last updated: September 2026.